Functional Support Analyst Intern
CAIAdded 1d ago
PennsylvaniaInternship
Save this job and browse the whole board.
Create free account
No credit card needed
AI analysis
ProJev · full postingWhat you'll do
- Handle incoming support calls and create tickets in ServiceNow system
- Analyze ticket data to spot patterns and trends
- Prioritize tickets based on issue severity
- Provide Level 1 eLearning support assistance
- Create job aid documentation as needed
- Escalate complex issues to team leads
What they're looking for
- Current college junior majoring in Computer Science, Information Systems, or related field
- 3.5 GPA or higher
- Strong analytical and problem-solving abilities
- Windows 10 or 11 experience
- Excellent verbal and written communication skills
- Ability to multitask and work independently
Pay and perks
- $20 per hour
- Medical, dental, and vision insurance
Apply on CAI's site.
Apply nowListing wrong or expired, or you're the employer and want it removed? Let us know.