Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
The Role
Kyndryl Site & Customer Experience Ops Associates play a critical role in delivering successful projects and programs to our Kyndryl customers. We support our customers' transformation visions through the delivery of many interconnected, related experiences. Each one of these experiences needs to deliver the intended outcome.
As Site & Customer Experience Ops Associate at Kyndryl, you will provide support for one or more experiences at a time, often working within a project office environment, to deliver successful experience outcomes to your customer.
What you will do
- Support the planning, coordination, and delivery of customer events including site preparation and logistics
- Translate experience objectives into plans with defined audiences, goals, timelines, and success measures
- Manage event logistics such as vendor coordination, registration workflows, support, and offsite experience needs
- Partner with campaign, content, and digital teams to align messaging before, during, and after events
- Support planning and follow up activities to ensure each experience drives measurable engagement and pipeline contribution
- Track experience performance, capture insights, and document outcomes to inform future planning
- Maintain clear documentation, timelines, and status updates so stakeholders understand progress and next steps
- Ensure brand guidelines and customer experience standards are consistently applied across all events
Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.
Who You Are
Why Kyndryl:
We're a purpose-driven company committed to innovation and empowering our people. Here, your work contributes to meaningful outcomes for clients and communities.
Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.
You're good at what you do and possess the required experience to provide it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in your work. And finally, you're open and borderless – naturally inclusive in how you work with others.
Required Skills and Experience
- Experience supporting or delivering customer events or experiential programs
- Ability to manage multiple event workstreams at the same time using clear plans and priorities
- Experience coordinating with internal teams and external vendors to deliver experiences on schedule
- Comfort working with event metrics such as attendance, engagement, and follow up actions
- Strong attention to detail in logistics, timelines, and execution
- Ability to document plans, outcomes, and learnings in a clear and structured way
Preferred Skills and Experience
- MS Project or other Project Management software
- Excellent written and verbal communication skills
- Experience supporting customer events in a B2B environment
- Familiarity with virtual event platforms and registration tools
- Experience collaborating with sales or demand teams on post event follow up
- Background in hospitality, customer experience, site operations, communications, or a related field
- Basic IT knowledge
- Microsoft Office 365 Platform
- Organization and planning skills
- Teamwork with "one team" philosophy
- Facility Operations
Applicants must be legally authorized to work in the United States without restriction now, and in the future. The company will not sponsor employment visas for this role. You must also be able to work at our Frisco office 5 days per week.
The compensation for this position is $77,000 based on a full-time schedule. The pay or salary range is not below any applicable state, city or local minimum wage requirement.
Being You
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
Get Referred!
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
