Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
The Role
Applicants must be legally authorized to work in the United States without restriction now, and in the future. The company will not sponsor employment visas for this role. You must also be able to work at our Frisco office 5 days per week.
Your Role
As a Network Support Specialist, you will help ensure the availability, performance, and security of enterprise network environments. Working in a complex, multi-vendor environment, you will be responsible for monitoring, maintaining, troubleshooting, and supporting network infrastructure that enables business-critical operations. You will collaborate with engineers, service teams, and customers to resolve issues, implement changes, and continuously improve network reliability and performance.
What You Will Do
- Monitor and manage network performance, availability, and operational health.
- Troubleshoot network connectivity, performance, routing, switching, and configuration issues.
- Support the installation, configuration, and maintenance of network hardware and software.
- Execute routine network changes and participate in change management and review processes.
- Maintain and support secure network connectivity, including VPN and WAN technologies.
- Investigate network incidents, perform root-cause analysis, and implement corrective actions.
- Gather diagnostic information and escalate complex issues to senior engineering teams when needed.
- Support network-security policies and help identify and address security risks and vulnerabilities.
- Document network configurations, troubleshooting activities, operating procedures, and recurring issues.
- Provide technical support and communicate status, impact, and resolution updates to customers and stakeholders.
- Identify opportunities to improve network operations, reduce repeat incidents, and enhance service quality.
Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.
Who You Are
You're good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you're open and borderless – naturally inclusive in how you work with others.
Required Skills
- Foundational experience supporting enterprise network environments with routing and switching technologies.
- Working knowledge of network protocols, addressing, traffic flow, and connectivity principles.
- Ability to monitor and manage network availability, performance, and capacity.
- Experience troubleshooting network performance, connectivity, and configuration issues.
- Familiarity with WAN technologies, VPNs, and secure network connectivity.
- Understanding of network security concepts, risks, and vulnerabilities.
- Ability to install, configure, and support network devices and infrastructure components.
- Foundational experience handling network incidents, service requests, and operational support activities.
- Strong analytical and problem-solving skills with the ability to isolate and diagnose issues.
- Experience documenting configurations, procedures, and troubleshooting activities.
- Strong communication and customer support skills.
- CCNP certification or equivalent networking knowledge.
- Familiarity with ITIL processes and operational best practices.
Preferred Skills
- Experience with BGP and advanced routing technologies.
- Experience with Software Defined Networking (SDN), including Cisco ACI.
- Experience supporting network security technologies such as Check Point or Cisco Firepower firewalls.
- Experience with F5 load balancers, NSX, or other advanced infrastructure technologies.
- Experience with network automation tools such as Ansible.
- Experience supporting large-scale, multi-vendor enterprise environments.
- Exposure to network engineering, infrastructure modernization, or cloud networking initiatives.
Compensation
The compensation for this position is $77,000 based on a full-time schedule. The pay or salary range is not below any applicable state, city or local minimum wage requirement.
This position will be eligible for Kyndryl's discretionary annual bonus program, based on performance and subject to the terms of Kyndryl's applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off. Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Applications will be accepted on a rolling basis.
Being You
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
Get Referred!
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
