Are you passionate about technology and enjoy helping others solve technical challenges?
Would you like to gain hands-on IT support experience while contributing to a collaborative team environment?
About our Team
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case. The company employs over 2,000 technologists, data scientists, and experts to develop, test, and validate solutions in line with RELX Responsible AI Principles.
About the Role
The Desktop Support Co-Op provides hands-on technical support to employees across desktop, laptop, mobile device, and printer technologies. This role offers an excellent opportunity for a student to build practical IT experience while supporting end users, troubleshooting technical issues, and collaborating with experienced technology professionals in a collaborative and dynamic environment.
This role is open to currently enrolled undergraduate and graduate students graduating between December 2026 and December 2028. This role is based in Raleigh, NC, with no relocation assistance provided.
Conditions of Co-Op
- This position requires U.S. citizenship based on applicable regulatory, contractual, or security requirements.
Responsibilities
- Deliver and install desktop and laptop systems, including data migration, software installation, and end-user support.
- Provide general end-user support for enterprise desktops, laptops, and mobile devices.
- Resolve technical issues involving hardware, software, mobile devices, printers, and connectivity.
- Participate in the resolution of desktop computer issues, including hardware and printer troubleshooting, software installation, hardware peripherals, and daily backup procedures.
- Liaise with third-party software and hardware vendors to support problem resolution.
- Monitor, support, and troubleshoot IT infrastructure operating issues using software and hardware monitoring tools.
- Perform troubleshooting and problem resolution for hardware, software, telecommunications, business applications, and customer connectivity issues as assigned.
- Collaborate with other technical support roles in the Dayton office and assist with other duties as assigned.
Requirements
- Be a currently enrolled student working towards an Associate's or advanced level education in IT, MIS, CS, Business, or a related field of study.
- Demonstrate a customer-focused approach and the ability to collaborate effectively with others.
- Possess basic technical and troubleshooting skills with Windows, Mac, and iOS.
- Understand what AI is, be able to discuss common AI tools, and recognize potential workplace applications of AI.
- Demonstrate good problem-solving and organizational skills.
- Be available to work 19 hours per week while taking classes.
- Be able to work on-site in our Raleigh, North Carolina office.
About the Business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
U.S. National Base Pay Range: $17,100 - $28,700. Geographic differentials may apply in some locations to better reflect local market rates.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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