# Telephone Operator / SEIU - G - FT - Rotational - AGH - Pittsburgh at Highmark Health

- Company: Highmark Health
- Location: Pittsburgh, PA
- Type: Full-time · Entry
- Posted: 2026-10-02
- Apply: https://highmarkhealth.wd1.myworkdayjobs.com/highmark/job/Pittsburgh-PA-15212-320-E-N-Ave/Telephone-Operator---SEIU---G---FT---Rotational---AGH---Pittsburgh_J283208-1
- Page: https://newgrad.ai/jobs/telephone-operator-seiu-g-ft-rotational-agh-pittsburgh-767978d3

## Summary by newgrad.ai

What you'll do:

- Answer and route incoming calls and overhead pages for hospital communications efficiently.
- Triage calls by urgency and direct them to appropriate departments or personnel.
- Respond immediately to alarms, security calls, and medical emergencies with proper paging.
- Maintain switchboard equipment and troubleshoot malfunctions using established procedures.

What they're looking for:

- Excellent telephone and interpersonal communication skills required.
- Training as telephone operator, receptionist, or dispatcher preferred.
- Experience with PC-based telephone operator console preferred.

## Posting

### GENERAL OVERVIEW

Monitors and operates the switchboard including answering and directing incoming calls, placing outgoing calls, overhead paging and emergency response communication

### ESSENTIAL RESPONSIBILITIES

- Answers and directs all telephone calls and overhead paging inquiries for the efficient and timely operation of hospital communications. Triages and prioritizes calls as to their urgency, and accurately routes calls accordingly. (85%)

- Immediately responds to all alarms, security calls, and medical emergencies. Pages all persons designated to respond to emergencies. Immediately reports to the supervisor any problems with, or abuses of the alarm system. Logs emergency response information, as appropriate. May reprogram the computerized fire alarm system after it has been activated. (10%)

- Maintains and cleans all switchboard equipment, identifying and resolving malfunctions to any equipment through defined problem correction procedures. (5%)

- Performs other duties as assigned or required.

### QUALIFICATIONS

Minimum

- Excellent telephone skills and interpersonal communication skills required.

Preferred

- Training as a Telephone Operator, Receptionist, or priority Dispatcher preferred.

- Experience using a PC-based telephone operator console preferred

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

From Highmark Health's public posting, laid out for reading by newgrad.ai with the wording unchanged. Check the original before you apply.

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