An internship with our company is a great opportunity to build your skillset and explore your career interests. Our summer student internship is a 10 to 14 week program that starts in mid May and ends in August. During your internship, you'll work on impactful projects that make a difference at our company, with our customers, and in our communities.
You'll also gain exposure to different areas of our business and have numerous opportunities for networking and coaching.
Interns may be eligible for a one-time hiring bonus to assist with housing costs depending upon proximity to our company office location.
Compensation Minimum: $25.00
Compensation Maximum: $39.00
As a Claims Operations intern, you will support teams responsible for Claims Quality Assurance, Knowledge Management, and Training by working on projects that help improve claim handling consistency, employee development, and operational effectiveness. Reporting to a Senior Manager within Claims Program Operations, you will analyze data, assist with process improvement initiatives, contribute to training and knowledge resources, and support quality review programs that drive business results. This internship provides hands-on exposure to insurance claims operations while offering opportunities to collaborate with leaders and gain experience in analytics, project management, and organizational learning.
Responsibilities
- Develop an understanding of our business, corporate culture and structure to support your work.
- Contribute creative ideas and strategic approaches in response to changing situations.
- Analyze claims quality, training, and operational data to identify trends, develop insights, and support recommendations for process improvement initiatives.
- Assist in the creation and maintenance of knowledge management resources, including job aids, training materials, process documentation, and knowledge articles.
- Support reporting, dashboard development, and AI-enabled operational projects by leveraging tools and technology to improve claim handling consistency and employee effectiveness.
Requirements
- Must be in student status at an accredited 4-year college or university during the internship, graduating August 2027 or later.
- Must be pursuing a Bachelors, Masters, or PhD.
- Major/program must align with internship role.
- Demonstrated analytical, problem-solving, and communication skills with experience using data to identify trends and present findings.
- Experience with Microsoft Excel, PowerPoint, and AI-powered tools (e.g., Copilot, Claude) preferred; familiarity with SQL, data querying, reporting tools, or technical writing is a plus.
- Effective written and verbal communication skills, including experience with business writing, technical documentation, research, and information synthesis.
This is a developmentally focused internship targeting 2028 graduates or later.
Additional Information
- To ensure a strong start, all employees participate in our New Employee Orientation during their first week. This experience is held in person at our Madison, WI Headquarters or one of our AmFam core locations to help you connect with our mission, meet key team members and build relationships that support your growth. At times, sessions may be delivered virtually based on scheduling and availability.
- Offer to selected candidate will be made contingent on the results of applicable background checks
- Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions
- Sponsorship will not be considered for this position unless specified in the posting
Due to the nature of this role, we are unable to consider candidates who may require visa sponsorship.
Work Location: This role may be considered for a Full-Time in Office or Hybrid work arrangement based on the selected candidate's location. Work locations for this role include Madison, WI.
We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.
We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email AskHR@AmFam.com to request a reasonable accommodation.
