Software Solutions Intern - Grand Rapids MI

Applied InnovationAdded 19h ago

Grand Rapids, MIInternship

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ProJev · full posting

Quick summaryby newgrad.ai

What you'll do

Set up and manage the meter software platform while providing customer assistance.
Diagnose and fix customer meter data collection problems following standard procedures.
Review account reports to determine if issues are localized or system-wide.
Keep detailed records for future reference and analysis.

What they're looking for

Pursuing a degree in a technology field like Computer Science, Software Engineering, or related discipline.
Skilled at identifying root causes and resolving technical problems independently.
Able to communicate clearly in writing and conversation with users.
Experienced supporting end users through phone and email channels.

Applied Innovation is seeking a Software Solutions Intern to join our Network Connectivity department. In this role, you will help configure, maintain, and support our meter software agent environment while gaining hands on experience in software solutions, troubleshooting, data analysis, and customer support.

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2026

not stated

Lowest degree

BSMSPhD

US citizens only

yesno

Experience bar

012345

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This is an in office position based out of our Grand Rapids, Michigan Distribution Center located at 3223 Kraft Ave SE, Grand Rapids, MI 49512. This role offers flexible hours based on your availability.

Software Solutions Intern Responsibilities and Objectives

Onboard external customers to our supported meter software agent.

Maintain the meter environment by mapping customers and equipment, adding and removing records, and performing preventative maintenance.

Troubleshoot and resolve external customer meter collection issues using an established troubleshooting process.

Analyze reports for large customer accounts to determine whether an issue is isolated to a single device or impacts a broader network or fleet.

Build technical experience by configuring AR Data appliances.

Maintain accurate documentation for historical and analytical purposes.

Provide our customers with Fast, Friendly, and Amazing service.

Requirements

Currently enrolled in a bachelor's degree program in Computer Science, Software Engineering, Computer Engineering, Information Technology, Information Systems, Data Science, or another closely related technology field.

Strong problem solving and troubleshooting skills.

Excellent written and verbal communication skills.

Ability to provide customer focused end user support by phone and email.

Strong attention to detail and ability to work independently.

Willingness to learn new software, systems, and technical processes.

Experience Working With

External customers or end users.

Microsoft Outlook, Word, and Excel.

From Applied Innovation's public posting, laid out for reading by newgrad.ai with the wording unchanged. Check the original before you apply.