Department:
Safety & Security
Our Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Summer 2027 Safety Analytics Intern
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Southwest Airlines' Safety Information Management System (SIMS) Analytics Intern will assist in maintaining and improving the organization's safety data systems to ensure compliance and operational excellence. Responsibilities include supporting data validation, and reporting within the Safety Information Management System, as well as helping analyze trends to identify potential risks. The intern will collaborate with safety and compliance teams to streamline processes, enhance data accuracy, and contribute to continuous improvement initiatives. This role is ideal for someone with a strong analytics background, preferably including data science.
Additional Details
- The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.
- U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
Duties and Responsibilities
The duties and responsibilities of SIMS Analytics Intern may include, but are not limited to:
- Work on moderately complex data science, machine learning, AI, or optimization projects to define, analyze, and deliver solutions aligned with business objectives.
- Apply math, statistics, and modeling methods for descriptive, diagnostic, predictive, and prescriptive analytics.
- Extract, transform, and analyze large datasets to identify trends, risks, and opportunities, delivering actionable insights.
- Support ongoing effectiveness and maintenance of models and analytical solutions.
- Generate reports, dashboards, and presentations that highlight KPIs, revenue drivers, and campaign/program performance.
- Assist with data validation, maintenance, and troubleshooting within internal systems (e.g., Safety Information Management System).
- Document processes, create user guides, and maintain knowledge management resources (e.g., Confluence).
- Participate in system testing and continuous improvement initiatives to enhance usability and performance.
- Collaborate with stakeholders, safety/compliance teams, and cross-functional partners to ensure accurate and timely information flow.
- Support the full product lifecycle, including discovery, design, testing, defect management, and enhancement requests.
- Develop user stories with clear acceptance criteria and create process maps and flowcharts for workflows.
- Identify and implement automation strategies to improve operational efficiency.
- Provide analytics and CRM support for sales teams, including dashboard reporting and customer inquiries.
- Create and distribute communications and promotional solutions for internal teams and customers.
- Build and maintain relationships within the Customer Organization and contribute to the data science community.
- Gather data from various sources, including but not limited to, Account Managers, Salesforce, and Southwest Databases.
- Research and verify third party data integrity.
- Scrub/format data and translate into system compatible format.
- Support Account Managers meeting requests and needs.
- Leveraging Salesforce to update account details, upload data, and manage tasks.
- May perform other job duties as directed by intern's leaders.
Knowledge, Skills, and Abilities
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
- Strong Excel skills, including PivotTables, VLOOKUP, graphing, and data manipulation.
- Ability to build and deliver PowerPoint presentations.
- Strong written and verbal communication skills for technical and non-technical audiences.
- Knowledge of foundational statistics and math concepts.
- Understanding descriptive, diagnostic, predictive, and prescriptive analytics.
- Ability to compile, clean, transform, analyze, and visualize large-scale data.
- Strong analytical and problem-solving abilities.
- Ability to manage and organize large datasets accurately.
- Detail-oriented with a focus on data integrity and process improvement.
- Team-oriented with the ability to work independently.
- Quick learner, self-motivated, and adaptable.
- Gather data from various sources, including but not limited to, Account Managers, Salesforce, and Southwest Databases.
- Support Account Managers meeting requests and needs.
- Leveraging Salesforce to update account details, upload data, and manage tasks.
- Participate in ad hoc projects/analytics requests.
- Ability to work independently and the willingness to function as a part of a Team.
- Ability to coordinate multiple tasks and complete assignments with tight deadlines.
- Must maintain a professional appearance and attitude
- May perform other job duties as directed by the team.
Time Commitment and Pay
- Required: Full-time 40hrs a week on site in Dallas, Texas
- Must maintain a consistent weekly schedule during normal business hours at a max of 8hrs per day
- Program Dates: May 18 – August 6, 2027
- $22-$26 per hour, corresponding with progress toward degree
- Stipends may be offered based on eligibility and program criteria
To apply, you must submit your application and upload a resume for each role online at www.southwest.com/careers.
We are committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need accommodation at any point in the hiring process due to a disability, you may email the Accommodations Team or call 877-792-4792.
Education
- High School Diploma, GED or equivalent education required
- Progress toward a degree, major, or minor in Business Analytics, Information Systems, Computer Science and Data Science or similar degree
- Progress towards a 4-year undergraduate degree preferred
- To be eligible, you must be currently enrolled as a full-time student (as defined by your university) at the time of application and during the internship
- At least 3 semesters remaining at the time the internship ends is preferred
- Minimum 2.5 cumulative GPA at the time of application
Basic Qualifications
- Must be at least 18 years of age
- You must have a valid U.S. Social Security Number to complete the full hiring process
Experience
- Preferred: Experience with forecasting software and models.
- Preferred: Familiarity with SQL, R, Python, Java, or similar scripting languages.
- Preferred: Experience with data visualization tools (Tableau, Power BI).
- Preferred: Exposure to data cleansing and transformation tools (e.g., Alteryx).
- Preferred: Knowledge of data science project lifecycle and stakeholder engagement.
- Preferred: Ability to evaluate data science, machine learning, AI, or optimization techniques for business problems.
- Preferred: Familiarity with Safety Management Systems (SMS) and compliance standards.
- Preferred: Basic understanding of financial concepts and principles.
- Preferred: Experience with Salesforce or CRM tools.
- Preferred: Previous internship or work experience in analytics or aviation environment.
- Preferred: Leadership experience or involvement in campus organizations.
- Preferred: Familiarity with Natural Language Processing (NLP) and modeling/forecasting with ensemble models.
Southwest Airlines is an Equal Opportunity Employer.
