Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
As a Life and Health Underwriting Intern, you will work under direct supervision, adhering to risk and compliance procedures. You will perform routine work assignments and problem resolution to support team members.
Within defined guidelines and framework, underwrites individual life insurance applicants according to established guidelines for the issuance of Life policies, while meeting the departmental time service standards. Determines whether to accept, modify, or decline a risk through evaluation of an individual's medical history or physical condition, occupational hazards, financial background, insurable interest and other information pertinent to the decision.
Our internship program encourages you to showcase your skills, while gaining real-life experience that'll help you jump-start your career. Our interns deliver innovative solutions to real business challenges, while building enduring relationships in a collaborative culture with their manager and an assigned mentor.
The internships will be based at the USAA Corporate Headquarters in San Antonio, Texas. Interns offered full-time roles may have the opportunity to work out of one of USAA's satellite locations.
What You'll Do
As a Life and Health Underwriting Intern, you will work under direct supervision, adhering to risk and compliance procedures. You will perform routine work assignments and problem resolution to support team members, with a strong emphasis on:
- Lead continuous process improvement efforts: Stay current with emerging technologies and evaluate business processes to identify and implement improvements.
- Manage and enhance business processes: Plan and coordinate activities for moderately complex processes, from problem definition and requirements evaluation to design, testing, and implementation. Ensure alignment with the overall experience strategy and vision.
- Develop and maintain operational effectiveness: Proactively identify opportunities to improve operational effectiveness by implementing and monitoring processes and performance standards. Partner with the Policy Team to create new underwriting policies and procedures.
- Align business deliverables with needs: Apply foundational knowledge of the business to assist in aligning deliverable processes and capabilities with business needs.
- Mitigate operational and compliance risks: Identify, own, execute, and enhance controls to mitigate operational and compliance risks within your assigned processes.
- Monitor process performance: Plan and coordinate the overall health of processes by developing control limits and monitoring key performance indicators.
- Support communication and reporting: Assist with the development of communication plans for customers and internal stakeholders. Create reporting that clearly demonstrates process performance, identifies trends, and proposes recommendations for enhancements.
- Facilitate application and process changes: Support the execution of new and modified applications and processes to provide new or improved capabilities, products, or services. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
What you need to have
To qualify, you must be pursuing a bachelor's degree or higher from an accredited college or university, and plan to graduate after the final day of the internship. Most of our interns participate the summer between their junior and senior years. Our 2027 internship will start on June 2, 2027 and last through August 13, 2027.
- Currently enrolled in a Bachelor's degree program or higher in fields such as Risk/Insurance, Data Analytics, Data Science, Industrial Engineering, AI/Computer Science, or Nursing. Graduation date cannot be prior to August 13, 2027.
- Demonstrated interest in the insurance industry, specifically life and health underwriting.
- Excellent analytical and problem-solving skills, with the ability to organize data and manage multiple tasks simultaneously.
- Strong written and verbal communication skills, with an emphasis on clarity and professionalism.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). Familiarity with data analysis or visualization tools (e.g., SQL, Tableau) is a plus.
- Ability to work independently and collaboratively as part of a team.
- Proactive and eager to learn, with a keen interest in process improvement and innovation.
- Strong organizational skills and attention to detail.
- Ability to maintain confidentiality.
What sets you apart
- Graduation date between August 2027 and June 2028
- Knowledge of Life Insurance Products
- Knowledge of Artificial Intelligence (AI)/Machine Learning (ML) model development
- Strong knowledge of medical terminology and current treatment modalities
- Successful completion of projects working with multi-functional teams
- Ability to learn new technologies, quickly adapt to system changes, and embracing innovation within the Underwriting process
Compensation range
The salary range for this position is: $25 - $33. Interns will receive an intern stipend to assist with expenses.
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
USAA views its internship program as a pipeline to possible future employment. This is based on an individual's graduation date, performance, role qualifications, and business need. To be considered for possible future employment opportunities interns must meet the full-time work eligibility requirements for any given role. Thus, interns should ensure their sponsorship status and other provided information is accurately reflected on their intern application. Inadequate completion of your application may render you ineligible for further consideration in the hiring process.
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the hourly range based on your experience and market data of the position. The actual hourly rate for this role may vary by location.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits
At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
Interns may not be eligible for all benefits, for more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
