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Preferred: helpdesk experience, MDM platform familiarity, or scripting knowledge
Pay and perks
$25/hour USD
Meals provided and commuter benefits
Medical, dental, and vision insurance
About Neuralink
We are creating devices that enable a bi-directional interface with the brain. These devices allow us to restore movement to the paralyzed, restore sight to the blind, and revolutionize how humans interact with their digital world.
Team Description
For Neuralink's Information Technology team, the corporate environment is production. It is where our groundbreaking research and development takes place and hosts our assembly lines, neural recording processing, and many other functions. The team builds critical systems and processes that safely accelerate our progress along the company's critical path.
Job Description and Responsibilities
Neuralink is looking for a motivated IT Systems Administrator Intern to serve as a primary point of contact for end-user technical support across our Fremont campus. In this role, you will focus on Helpdesk T1 and T2 support, handling day-to-day tickets, device troubleshooting, and user onboarding and offboarding — while also having the opportunity to collaborate with and learn from full-time IT Systems Administrators on broader infrastructure and systems projects.
Serve as a first point of contact for T1 and T2 Helpdesk support, triaging and resolving end-user tickets across macOS, Windows, and Linux environments
Assist with device imaging, configuration, and deployment for new hire onboarding using MDM platforms (e.g., Jamf, Intune, or Kandji)
Support user onboarding and offboarding processes including account provisioning and deprovisioning in identity platforms (Google Workspace, Okta, or Microsoft Entra)
Troubleshoot L1 and L2 connectivity issues including Wi-Fi, VPN, and basic VLAN-related problems, escalating to FTE Systems Administrators as needed
Assist with hardware asset management including inventory tracking, asset tagging, and lifecycle documentation
Support conference room AV equipment maintenance, including troubleshooting displays, video conferencing systems, and audio hardware
Create and maintain Helpdesk documentation, runbooks, and knowledge base articles to support team efficiency and knowledge sharing
Collaborate with FTE IT Systems Administrators on projects spanning endpoint management, identity and access management, SaaS administration, and security
Required Qualifications
Currently pursuing or recently completed a degree in Computer Science, Information Technology, Information Systems, or a related field
Foundational understanding of operating systems including macOS, Windows, or Linux (coursework or personal experience counts)
Basic understanding of networking concepts such as TCP/IP, DNS, and DHCP
Strong communication and interpersonal skills with the ability to support a diverse, non-technical user base with patience and empathy
Eagerness to learn, take initiative on Helpdesk tasks, and collaborate effectively with full-time IT team members
Preferred Qualifications
Prior Helpdesk, IT support, or customer-facing technical support experience (internship, part-time, or volunteer experience welcome)
Familiarity with an MDM platform such as Jamf, Intune, or Kandji
Experience with Google Workspace, Slack, or Zoom administration
Basic scripting knowledge in Python, Bash, or PowerShell for automating routine IT tasks
Familiarity with identity and access management concepts such as SSO, MFA, and user lifecycle management
Experience in a regulated environment or awareness of data privacy best practices (HIPAA, PII handling)
Expected Compensation
Hourly Flat Rate: $25/Hr USD
What We Offer
An opportunity to change the world and work with some of the smartest and most talented experts from different fields
Growth potential; we rapidly advance team members who have an outsized impact
Excellent medical, dental, and vision insurance through a PPO plan