Who we are
Geotab ® is a global leader in IoT and connected transportation and certified "Great Place to Work™." We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities. Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab's open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes. Our team is growing and we're looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab.
Who you are
We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a IT Support Intern who will provide technical assistance within Geotab's computer systems for staff onsite and remote, working with level 3 teams for specific technical activities and ensuring IT standards are followed in Geotab's offices. If you love technology, and are keen to join an industry leader — we would love to hear from you!
What you'll do
As an IT Support Intern your key area of responsibility will be resolving tickets through the Service Desk ticketing system while maintaining Geotab's SLOs, while installing, moving, adding and changing systems related to workstations and cellphones. You will also be looking after software installation in Windows, ChromeOS, Ubuntu and Mac workstations, assisting with onboarding and offboarding of employees, which includes arranging and/or preparing equipment for shipping/receiving, communicating electronically (and in-person) with desktop users experiencing technical difficulties by troubleshooting and documenting problems, and maintaining office spaces within Geotab's IT standards (monitors, peripherals, meeting rooms). More duties include tracking IT asset inventory, assisting in technical upgrading and maintaining of entire computer systems, maintaining meeting rooms and A/V equipment (large screens, projectors, televisions, etc.), and looking after user account administration (Google workspace). You will need to work closely with All of Geotab's departments by providing support on IT systems. To be successful in this role you will be a strong team-player with the ability to engage with all levels of the organization, have meticulous attention to detail, work well under pressure and respond to fast changing priorities and deadlines. Having an entrepreneurial mindset and being comfortable in a flat organization are also important. The successful candidate will be highly organized with acute analytical skills. Excellent verbal and written communication and able to manage projects through completion are necessities to prosper in this position.
The opportunity
8-month work-term beginning January 2027. Full-time, paid internship: Monday - Friday, 37.5hrs/week. Your first week at Geotab begins with 'GEO Launch' - a one-week Employee Orientation. This posting is for an existing vacancy.
How you'll make an impact
- Assisting users on incident resolution to reduce downtime during service. Work closely on cell phone management, devices, and laptops (including Windows, Macs, Linux, Chromebooks) and create documentation and participate in process improvements to deliver a more efficient service.
- Assist with the setup and management of user accounts, including onboarding new employees, handling account access issues, and supporting offboarding processes.
- Participating in the test and implementation of Asset Management tools for the Service Operations team.
- Participating in the test and implementation of an MDM tool for device administration and service operations.
- Assisting in security operations by patching OS and making sure Geotab's systems comply with security standards.
- Process user access requests and manage identity permissions for company software and cloud applications.
- Provision, print, and issue physical access badges for office entry and site security.
What you'll bring to the role
- Post-Secondary Diploma/Degree or equivalent experience in Computer Science, IT, Engineering or a related field.
- CompTIA A+ or ITIL certification or courses highly valued.
- Previous experience in a similar IT support role, or technical internship is a plus!
- Strong problem-solving skills and the ability to learn quickly in a fast-paced environment.
- Excellent communication and interpersonal skills with a customer-focused approach.
- Ability to work independently and as part of a team, demonstrating strong organizational skills and attention to detail.
If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply. Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.
How we work
At Geotab, we have adopted a flexible hybrid working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology!
We believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business. We believe that success happens where new ideas can flourish – in an environment that is rich in diversity and a place where people from various backgrounds can work together. Geotab encourages applications from all qualified individuals. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at careers@geotab.com. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, "Geotab"), you acknowledge Geotab's collection, use and disclosure of your personal data in accordance with our Privacy Policy.
Hourly Rate: $24 — $32 CAD
All offers of employment are contingent upon proof of eligibility to work for the duration of the internship and the individual's ability to pass a background check.