Resolve end-user inquiries and provide technical support to clients and staff.
Conduct manual testing, track metrics, and monitor system error logs.
Analyze automated processes to identify and implement efficiency improvements.
Update training materials, process models, and user documentation.
What they're looking for
Students pursuing degrees in business, IT, finance, or related fields.
Graduation date of May 2028 or later.
Ability to work in Milwaukee four days weekly.
Proficiency in Microsoft Office; Jira or Azure experience is preferred.
About the Role
The Business Process team is part of Baird’s Operations Department (“Ops”), which is the best kept secret in the financial services industry and plays a critical role to the success and growth of the firm. The Business Process team helps identify opportunities for improvement and drives efficiencies to solve problems.
Continuous improvement provides high value service and subject matter expertise on regulations and policies with a thorough understanding of end-to-end processes to internal and external clients. Continuous Improvement Analysts research, resolve and respond to daily end user questions, and they identify problem areas backed by documented metrics and analysis and collaborate on appropriate solutions. The Continuous Improvement Analyst intern will gain hands-on experience working with the team, across Operations and with clients. We look for highly motivated individuals who are curious, analytical and interested in understanding how people, processes and technology work together to create business value.
This is a hybrid internship, working four days per week in our downtown Milwaukee, WI office and one day remote. The intern must be able to work full time during the summer, 37.5-40 hours per week, and work part time during the school semesters, 15-20 hours per week. We are seeking a local student who can start in June 2027.
The Impact You’ll Make
Provide strong client service and technical support to the team, clients and associates
Support research and resolution of end-user questions
Assist with manual testing of workflow solutions, documentation of issues and solutions and metric tracking
Help with system administration activities such as user, role and permission setup and error-log monitoring
Analyze existing automated processes and identify improvement opportunities using documented metrics
Collaborate with the team to update user guides, training materials, process models and decision models
Contribute to process improvement work by sharing observations and recommendations to improve client and associate experiences
Gain exposure to Operations, Business Process, Continuous Improvement, Private Wealth Management and the financial services industry through team meetings, trainings and collaboration with associates across these teams
What You’ll Bring to Baird
Pursuing a bachelor’s degree in business administration, management information systems, information technology, operations management, finance with a technology concentration, communications or related degree
Anticipated graduation date of May 2028 or later
Strong verbal and written communication skills, with the ability to connect clearly and professionally with clients and associates and communicate technical information to both technical and non-technical personnel
Commitment to delivering excellent customer service to clients and associates
Organizational excellence, with the capacity to manage multiple priorities, demonstrate strong attention to detail and ensure high-quality and on-time delivery
High level of motivation, proactivity and strategic thinking, with a strong commitment to learning and contributing effectively
Proven analytical and problem-solving skills, with the ability to evaluate information and identify actionable solutions
Desire to learn new systems and policies
Experience with Jira, Azure or other tracking tools is preferred
Advanced knowledge of Microsoft Office products, including strong Word, Excel, PowerPoint and SharePoint
About Our Intern Program
Jumpstart your career with Baird’s high-impact summer intern program! You’ll gain real-world experience, connect with inspiring leaders and grow through hands-on projects, mentorship and dynamic events. From our Intern Welcome and Baird Gives Back Day to firmwide networking and professional development, you’ll be part of a vibrant, collaborative culture that values your voice and fuels your future.
Baird is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status.
Baird is committed to diversity and provides employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, citizenship, national origin, age, disability, military service, veteran status, sexual orientation, gender identity or expression, genetic information, or any other status protected by law.
From Baird's public posting, laid out for reading by newgrad.ai with the wording unchanged. Check the original before you apply.
