Intern, IT Specialist at Bot Auto · Houston, TX | newgrad.ai

Company Introduction

At Bot Auto, we are revolutionizing the transportation of goods with our cutting-edge autonomous trucks, enhancing the quality of life for communities around the globe. With the agility of a start-up and the wisdom of seasoned experts, Bot Auto boasts a team that has achieved numerous world-firsts and unparalleled innovations. United by a shared vision, we create miracles and propel the future of transportation. Join us and transform your dreams into reality.

About the Role

We are seeking a motivated IT Specialist Intern to join our team and gain hands-on experience across corporate IT operations. This role focuses on the day-to-day work that keeps IT running — user onboarding and offboarding, asset management, and frontline support — while building exposure to enterprise tooling, monitoring, and automation. You will work alongside experienced engineers who will mentor you on real infrastructure in a fast-moving environment. The ideal candidate is eager to learn, detail-oriented, and ready to take ownership of tasks that directly support the team.

Key Responsibilities

Execute user onboarding and offboarding workflows — account provisioning, hardware setup, and access removal
Manage IT asset inventory — track, tag, and audit laptops, peripherals, and equipment throughout their lifecycle
Image, deploy, and prepare laptops and workstations for new hires and replacements
Maintain stock of IT supplies and peripherals; monitor levels and coordinate reorders
Respond to help desk tickets and provide frontline support for common hardware, software, and access issues
Assist with monitoring and alerting — triage alerts, escalate issues, and help maintain dashboards
Support patching and software deployment tasks under engineer guidance
Maintain and improve IT documentation — runbooks, how-to guides, and inventory records
Assist with office IT logistics: conference room AV, desk setups, and equipment moves

Qualifications

Required:

Currently pursuing or recently completed a degree in IT, computer science, or a related field — or equivalent self-taught/certification path (A+, Network+)
Basic understanding of operating systems (Windows and macOS) and common productivity tools
Strong organizational skills and attention to detail
Clear written and verbal communication; comfortable helping non-technical users
Ability to lift and move IT equipment as needed

Preferred:

Exposure to ticketing/ITSM systems
Familiarity with scripting basics (Python, PowerShell, or Bash)
Interest in networking, identity management, or infrastructure automation
Prior customer service or help desk experience

Intern, IT Specialist

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