# Functional Support Analyst Intern at CAI

- Company: [CAI](https://careers.cai.io/us/en)
- Location: Pennsylvania
- Type: Internship · Internship
- Posted: 2026-10-02
- Apply: https://cai.wd5.myworkdayjobs.com/computer_aid/job/PA-CLIENT-STATE/Functional-Support-Analyst-Intern_R8422
- Page: https://newgrad.ai/jobs/functional-support-analyst-intern-e4468f55

## Posting

What you'll do:

- Handle incoming support calls and create tickets in ServiceNow system
- Analyze ticket data to spot patterns and trends
- Prioritize tickets based on issue severity
- Provide Level 1 eLearning support assistance
- Create job aid documentation as needed
- Escalate complex issues to team leads

What they're looking for:

- Current college junior majoring in Computer Science, Information Systems, or related field
- 3.5 GPA or higher
- Strong analytical and problem-solving abilities
- Windows 10 or 11 experience
- Excellent verbal and written communication skills
- Ability to multitask and work independently

Pay and perks:

- $20 per hour
- Medical, dental, and vision insurance
- 401k retirement account access
- Paid sick leave and time off per applicable law

Summarized by newgrad.ai from CAI's public posting. Check the original for full details before you apply.

---

More new-grad and intern roles: https://newgrad.ai/llms.txt