We take great strides to ensure our employees have the resources to live well, be healthy, continue learning, develop skills, grow professionally and serve our local communities. We invite you to apply for a career with us.
Residency in or relocation to Louisiana is preferred for all positions.
Job Duties
The CW Provider Disputes Support Specialist Intern will provide support for the intake, tracking, assignment, and distribution of provider dispute cases and related correspondence. Duties will include:
- Assist in the coordination of intake, assignment, prioritization, and tracking of provider dispute cases, correspondence, and related documentation.
- Support the Provider Disputes team to help maintain accurate records of incoming cases, referrals, and communications to support timely resolution and regulatory compliance.
- Assist in the distribution of provider disputes, appeals, correspondence, and other case materials to appropriate departments and staff for review and action.
- Assist management with reporting, administrative tasks, case monitoring, and follow-up activities to support department operations.
- Navigate multiple healthcare systems, including claims and authorization platforms, to research and support the processing of provider disputes and appeals.
- Collaborate with internal departments such as Provider Services, Member Services, Utilization Management, Correspondence, and Legal to facilitate case resolution and ensure accurate communication with providers.
Required Qualifications
- Degree program(s) / Current Status: Currently pursuing an Associate Degree or specialized technical school education in Medical Billing and Coding or a related field.
- Cumulative GPA: 3.0+ GPA preferred; minimum cumulative 2.5 GPA.
- Experience using Microsoft Office applications, including Word, Excel, and PowerPoint.
- Strong organizational, administrative, and clerical support skills.
- Ability to prioritize multiple work assignments and manage competing deadlines.
- Strong attention to detail and ability to maintain accurate records.
- Effective written and verbal communication skills.
- Ability to learn and navigate multiple healthcare and claims processing systems.
- Knowledge of standard office procedures and administrative practices.
- Interns must be able to work 20 hours per week during the spring and fall semesters and 30-35 hours per week during the summer.
Preferred Qualifications
- Administrative support experience in a healthcare payer, provider, managed care, or health insurance environment.
- Experience working with claims, appeals, provider disputes, or healthcare operations.
- Experience navigating healthcare systems such as Facets, Epic, or similar applications.
- Knowledge of healthcare claims processing, authorizations, appeals, and regulatory requirements.
- Experience supporting teams in a fast-paced operational environment.
An Equal Opportunity Employer
Please be sure to monitor your email frequently for communications you may receive during the recruiting process. Due to the high volume of applications we receive, only those most qualified will be contacted. To monitor the status of your application, please visit the "My Applications" section in the Candidate Home section of your Workday account.
If you are an individual with a disability and require a reasonable accommodation to complete an application, please contact recruiting@bcbsla.com for assistance.
In support of our mission to improve the health and lives of Louisianians, we encourage the good health of its employees and visitors. We want to ensure that our employees have a work environment that will optimize personal health and well-being. Due to the acknowledged hazards from exposure to environmental tobacco smoke, and in order to promote good health, our company properties are smoke and tobacco free.
We perform background and pre-employment drug screening after an offer has been extended and prior to hire for all positions. As part of this process records may be verified and information checked with agencies including but not limited to the Social Security Administration, criminal courts, federal, state, and county repositories of criminal records, Department of Motor Vehicles and credit bureaus. Pursuant with sec 1033 of the Violent Crime Control and Law Enforcement Act of 1994, individuals who have been convicted of a felony crime involving dishonesty or breach of trust are prohibited from working in the insurance industry unless they obtain written consent from their state insurance commissioner.
Additionally, we are a Drug Free Workplace. A pre-employment drug screen will be required and any offer is contingent upon satisfactory drug testing results.
