Customer Care AI Analyst Intern - Summer 2027
Veeam SoftwareAdded 1mo ago
Columbus, OHInternship
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What you'll do
- Review AI-handled interactions and case outcomes to identify improvement areas
- Analyze case volume and trends to find opportunities for self-service and AI deflection
- Write help articles and guides supporting high-opportunity topics
- Clean and label case data for routing and AI testing improvements
- Build reports and dashboards tracking AI, routing, and migration performance
What they're looking for
- Rising Junior or Senior pursuing Bachelor's degree or graduate student
- Excellent written and verbal communication skills
- Willingness to learn about technology and AI
- Proficient with Windows, Microsoft Office, and MS-Excel
- Ability to work independently in fast-paced environment
Pay and perks
- $20–$25 USD hourly rate
- Paid company holidays during internship
- Tech stipend for workspace setup
- 8 hours paid volunteer time through Veeam Cares Program
Summarized by newgrad.ai from Veeam Software's public posting. Check the original for full details before you apply.
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