*Please note there are specific application instructions required to be considered for this role*
At Manulife John Hancock, we believe in investing in the future – starting with you. Our Disability Operations Co-op is your launchpad to success, offering the support, structure, and exciting opportunities you need to thrive and make your mark.
Are you a driven university student ready for an adventure in the world of Disability? Join us as a Disability Operations Co-op for Fall 2026 with Manulife Group Benefits! You will connect with Plan Members, Plan Sponsors, the Medical Community and Vendor Partners in this exciting role, delivering exceptional disability claims management for our clients.
Position Responsibilities
- Work closely with Case Managers, Disability Specialists and Associate Managers.
- Make follow-up phone calls and/or send written communication to Plan Members, Plan Sponsors, medical professionals and vendors.
- Reach out to Plan Members by phone to complete functional telephone interviews.
- Keep claim files up-to-date and accurate.
- Support payment of invoices.
- Update Plan Member banking information.
- Fully bilingual (French/English): The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.
Required Qualifications
- You are currently studying in an undergraduate program like Nursing, Health Sciences, or Mental Health.
- You have great organizational skills and can communicate well both in writing and speaking.
- You are comfortable using Microsoft Office Suite (Word, Excel, PowerPoint).
- You can manage working on your own and love being part of a team.
- You are good at juggling multiple tasks at once.
- You have some basic knowledge about claims processing and health insurance.
- You have had some experience in customer service or administrative work.
When you join our team
- We'll empower you to learn and grow the career you want.
- We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we'll support you in shaping the future you want to see.
- As part of our co-op program, you will gain early access to Manulife John Hancock's premier early talent program, GRO, tailored to graduating students! This program is designed to launch your career with the support, structure, and opportunities you need to thrive.
Application Instructions
- Submit your resume, cover letter, academic transcript and work term evaluation (if any) in one PDF file.
Salary range is expected to be between $39,000.00 CAD - $44,850.00 CAD
The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. The annual salary will be pro-rated based on the length of the work-term
The role being advertised is an existing vacancy.
We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.
Working Arrangement: Remote
