Recordkeeping Integrated Delivery, Execution & Reporting (RIDER) is within the Office of the Chief Operating Officer (OCOO) technology organization.
RIDER is responsible for driving the execution and delivery of TIAA's Recordkeeping Transformation (RKT) strategic partnership with Accenture. This team manages the day-to-day relationship with Accenture and works closely with the Joint Core Leadership Team (TIAA and Accenture leaders) to govern and execute the multi-year recordkeeping transformation program.
The Business Management function of RIDER drives technology and process transformation through value streams aimed at improving efficiency and client/associate experience. This team focuses on reporting, analysis, dashboard creation, culture development, process improvement and enterprise education on Recordkeeping Transformation initiatives. This role will provide exposure to business operations, project coordination, and programs that drive team effectiveness and employee experience. The intern will assist with research, data analysis, communications, and project management, while gaining insight into how business management supports strategic and operational goals. This team also develops innovative project intake and assessment solutions, creating unified project management tools with AI-enhanced evaluation capabilities and automated readiness planning systems.
Key Responsibilities and Duties
- Performs clerical duties such as taking memos, organizing documents, maintaining files, photocopying, faxing, etc. as needed
- Assists in preparing information and research materials, including PowerPoint presentations.
- Takes notes during meetings and provides to team members.
- Researches and gathers documentation as directed by colleagues.
- Attends company functions, including trainings programs, speaker series, lunch-and-learns and social networking events that provide opportunities for career growth and personal development.
- Shadows multiple office jobs and trains in a variety of tasks.
- Gains experience and an overall feel for the company and the financial services industry
Educational Requirements
Work Experience
Physical Requirements
- Physical Requirements: Sedentary Work
Career Level
2IC
Additional Responsibilities May Include
- Support project tracking, reporting, and documentation.
- Conduct research and analysis to provide insights for business management activities.
- Develop innovative project intake and assessment solutions
- Create unified project management tools with AI-enhanced evaluation capabilities and automated readiness planning systems
Desired Skills
- Analytical Thinking – ability to interpret data and generate insights.
- Project Management – planning, organizing, and prioritizing tasks effectively.
- Problem-Solving – identifying issues and contributing to solutions.
- Adaptability – flexibility in a dynamic business environment.
- Business Acumen – understanding organizational goals, priorities, and operations.
- Attention to Detail – ensuring accuracy in analysis and documentation.
- Innovation – bringing fresh ideas to engagement and development efforts.
- Data Science degree preferred
- Experience with data analysis and evaluation
- Familiarity with AI tools and output optimization
- Project management capabilities
- Analytical thinking
- Problem-solving skills
Additional Requirements
- Currently enrolled in a degree-seeking program with expected graduation of Spring 2029
- Minimum GPA of 3.0
- Must have authorization to work in the U.S., and not require current or future work visa sponsorship to retain authorization to work in the U.S.
Related Skills
Accountability, Adaptability, Business Acumen, Collaboration, Communication, Consultative Communication, Data Analysis, Influence, Market/Industry Dynamics, Problem Solving, Relationship Management
Anticipated Posting End Date:
2026-10-23
Base Pay Range: $22.00/hr - $30.00/hr
Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).
Company Overview
Every worker deserves a secure retirement. For more than 100 years, TIAA has delivered it for millions of people. Founded to help educators retire with dignity, today weʼre a market-leading retirement company fueled by world-class asset management. But weʼre not just another legacy financial services firm. Weʼre fighting harder than ever before for our clients and the many Americans who need us.
Our Culture of Impact
At TIAA, we're on a mission to build on our 100+ year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveen's entrepreneurial spirit, where we work hard and work together to create lasting impact. Here, every associate can grow through meaningful learning experiences and development pathways—because when our people succeed, our impact on clients' lives grows stronger.
Benefits and Total Rewards
The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary.
Equal Opportunity
We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.
Our full EEO & Non-Discrimination statement is on our careers home page, and you can read more about your rights and view government notices here.
Accessibility Support
TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.
If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:
Phone: (800) 842-2755
Email: accessibility.support@tiaa.org
Drug and Smoking Policy
TIAA maintains a drug-free and smoke/free workplace.
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